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We offer various tools and resources for your professional development.   Whether you are trying to help your team work better together, help your managers become leaders or have your sales people sell more effectively we have the resources. Through our strategic partnership with Davis Success Solutions, an authorized Inscape Distributor, we bring our clients the leader in behavioral style assessment tools including DiSC, which is a proven program for communication. The training is offered in Spanish and other languages.  These are just some of our great solutions.. READ MORE...

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Call Center Training & Customer Service Training

Are you sure you’re getting the most out of your call center?  It’s easy to find out.  Mary Anne Wihbey and the Peak Performance Solutions team are experts in quickly assessing and fine-tuning call center operations. Our team has real-world experience in a variety of industries ranging from finance to academia, domestic and international, English or Spanish, B2B or B2C. Whatever your challenge, we've handled it. Let us put our experience to work for you.

Our call center training classes are fun, interactive and engaging. It begins with an onsite evaluation when we sit down with your employees and speak face to face with them to understand the challenges they're having. We will oversee their calls to assess their strengths and weaknesses and identify potential opportunities for improvement. Because our trainers come from a Lean Six Sigma background, we strongly believe in listening to the Voice of the Customer (VOC) and applying their advice in our recommendations for improvement. We can help your organization construct the proper surveys and assessments to truly understand the needs of your customers and how to address those needs efficiently and professionally.

You invest in operations. Now invest in your most prized asset - your people. Customer Service Training from the skilled professionals at Peak Performance can help elevate your organization to the next level. Click here to contact us by email and schedule a free onsite evaluation today.

 

Moving Individuals into Action!

Client Testimonials

“I want to express my appreciation for the incredible presentation you gave at our annual Knowledge for Success conference. You exceeded all of my expectations and, based on the comments I have heard from our group, you exceeded theirs, as well.”

Gary Curry, President,  ORBA Financial Management Company

“Peak Performance Solutions is consistently able to provide top level professionals in a variety of disciplines to meet our corporate and project needs.  Their project approach is directed toward full understanding of the big picture while delivering a hands-on solution.  Thank you for your support!”

Susan Stamper, Former Assistant Controller, Samsung Telecommunications America

"After attending your workshop, I obtained my first $100,000 donation."

Cindy Scott, Major Gifts Officer, Children's Medical Center

"While VP of Sales at Time Warner Cable in Houston, Texas, our call center experienced a 51% growth in digital cable sales in one year."

Craig Thompson, Former Sr. VP of Sales, Time Warner

"We can’t let this sales training die. I believe that for the first time in 20 years our people were given a track to run on. Now we have a tool kit to keep them on track.”

Wanda Spears, Regional Sales Director, Blue Cross and Blue Shield of Texas

"Thanks Mary Anne. Your seminar, 'Let the Customer Buy' markedly helped us sell a high quality, yet slow-moving, product. After your sales training, the product went through the roof, instead of finding itself on the chopping block."

Kim Swiggart, Vice President, Critical Technologies

"I have felt a rebirth or renaissance in the attitudes of the staff. The feedback has been positive and quite frankly, they want more. You really provide tremendous enthusiasm."

David Knouse,  Former Manager, The Palm Restaurant, Dallas Texas

“We have heard nothing but raves about our [conference]. The attendees got so many good ideas and had fun as well. We appreciate the skills and expertise you brought to our Senior Forums. Attendees were pleased and excited with the information you shared.”

Henry P. Zimmer, Vice President, South Central Region, United Way of America

"Since I’ve adopted this new strategy, I truly can book a week’s worth of appointments within one-half hour on the telephone."

Cynthia Tierney Adams

Moving Individuals Into
ACTION!