Management Training

Managers can empower and energize their teams, or they can create frustration, confusion, or even paralysis. This program gives managers a safe, fun way to understand the impact that their behavior has on others, and they discover how others may respond to their style. Participants are provided the tools they need to coach and develop competent, motivated employees by gaining a deeper understanding of individual strengths and challenges.

Becoming a new supervisor means added responsibilities, different challenges and unique rewards. In order to be successful in this role, candidates must master an entirely different set of skills. Supervisors need to be proficient at planning, communicating, and coaching; they must have the confidence to handle new interactions with the right responses. This workshop provides the opportunity to delve into real-world situations and gain the required insight to jumpstart a successful supervisory role.

Working with difficult people can be one of a manager's biggest headaches. People often times come across as difficult because they handle conflict differently than we do. In fact, others' approaches to conflict can often seem counterproductive, confusing, or even bizarre. This course provides participants with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see. Through DiSC, managers learn their style of handling conflict and understand how that style might differ from their employees' methods. They also take time to recognize how quickly employees' fears can disengage them from a team or project. Participants learn how and why different people become threatened and discover skills for relating more effectively with people of all styles. DISC on-line assessment tools and group reports are utilized.

Management and customer service skills are not inherited—they’re learned.  Yet oftentimes, we fail to provide our best employees with the tools and training that can take them to their peak performance.  This program teaches essential core management skills including:

• Leadership

• Coaching

• Decision Making and Problem Solving

• Process Improvement

• Motivating One’s Self and Others

• Successful Communication and Delivery of Feedback.

Skills are taught in an easy-to-understand and easy-to-apply methodology that helps your employees reach their full potential.

Each generation in the workplace brings different talents and attitudes to the workplace.  It’s important to be aware of these generational differences, and understand how each group views the world.  During this short seminar, we’ll explore generational differences, clash points, needs and assess values of each identified group. We’ll also learn what each generation wants and needs in order to feel fulfilled in the workplace, and how to communicate effectively with them. Learn how to recruit and attract great employees, maintain a healthy culture and improve retention for the long term!